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Georgia Hospital Association.
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PHA Discussing Unanticipated Outcomes and Disclosing Medical Errors

By clicking the links below, you should be able to view the instructional video “Discussing Unanticipated Outcomes and Disclosing Medical Errors” free of charge with RealPlayer Software. The video lasts 55 minutes.

If you do not have RealPlayer, please click here to download.

View This Video - Please click here to view the video. This is not recommended for download without a T-1 Line.

If you would like a copy, please contact Michelle Sprouse at: msprouse@gha.org
To order a VHS or CD version, the cost is $25, including shipping.

This video is one of the products of grant #1U18HS11918-01 that was awarded to the Georgia Hospital Association Research and Education Foundation by the Agency for Healthcare Research and Quality in 2001. The video was written and directed by Dr. John Banja, an Associate Professor at Emory University’s Center for Ethics.
The video consists of two parts. Part One features a panel discussion of three clinical vignettes involving medical error. The panel is comprised of a medical ethicist, John Banja, a hospital risk manager, Susan Nemchik, and two healthcare attorneys, Temple Sellers and Jack Schroder. Part Two of the tape presents a host of empathic communication techniques that can be useful to health professionals when they conduct “bad news” conversations.
The suggestions offered throughout the video are intended as recommendations only and not as standards of care. The video is copyrighted by the Georgia Hospital Association Research and Education Foundation and is not intended for commercial distribution.

Thank you for your interest.

If you have any additional questions regarding the video or the download of the video, please contact us at: pha@gha.org

For additional resources for apologies and disclosure of medical errors, Visit the American College of Physician Exceutives resource web page.